IT Help Desk Manager Wanted in Tampa!

Greenway Health, LLC is a privately-owned vendor of health information technology including integrated electronic health record, practice management, and revenue cycle management solutions. Intergy, Greenway Health’s cloud-based EHR and practice management solution, serves ambulatory healthcare practices.

Job Summary

The Manager, IT Help Desk is responsible for ensuring quality and professional desktop support to Greenway employees and contractors.  This position manages a team of Help Desk engineers who troubleshoot and resolve IT issues in a courteous and cost-efficient manner.  The manager will ensure that Help Desk staff utilize the required tools and software to identify, document, track and resolve reported problems.  This position requires the ability to proactively manage and direct multiple projects with competing priorities and deadlines.  As a People Leader role at Greenway Health, this position will be expected to provide proactive and real-time coaching and feedback to team members and demonstrate the Greenway Competencies to include the Leadership Competencies of Care for Yourself, Care for Others and Care for our Brand.

Essential Duties & Responsibilities

  • Manage teams across multiple locations
  • Ensure a timely response by Help Desk Engineers to resolves issues reported by Greenway employees on IT supported products
  • Act as an escalation point for advanced or difficult issues
  • Utilizes ticket tracking systems to prioritize and document user technical issues and resolutions
  • Prepare reports from the ticket tracking system to measure the performance of the Help Desk engineers
  • Analyze Help Desk activities and develop tools and process improvements to optimize service and staff performance
  • Review and make recommendations regarding service-level agreements for the Help Desk
  • Create and maintain documentation for common procedures and processes
  • Communicate effectively with the Help Desk Engineers on Help Desk/Company related issues
  • Communicate with other departments to effectively understand and proactively anticipate their IT needs
  • Participate in projects that involve IT as a representative of the Help Desk
  • Demonstrate knowledge of company policies related to IT
  • Perform duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
  • Manages the inventory of workstations, computer parts, and other IT related resources to include the assignment and recovery of resources
  • Work on special projects as assigned
  • Provide training for Help Desk engineers at all levels
  • Responsible for maintaining relevant equipment information in asset database
  • Be on call during off-peak hours to respond to support related issues
  • Perform the duties and responsibilities of a Help Desk Engineer when needed

Skills & Requirements

  • Bachelors degree in Computer Science related field or equivalent formalized technology training with certifications highly preferred.
  • Equivalent experience may substitute for degree.

Minimum Qualifications

  • Eight (8) years of IT Help Desk related experience with at least 3 of those years in a leadership role overseeing a Help Desk function and supervision of Help Desk staff.
  • Solid working knowledge of Windows Operating Systems, Microsoft Operating Systems and Office Automation applications, Cicso, Active Directory, Exchange, remote              desktop connectivity, MS Office Suite, VPN and remote connections, ticketing systems and other relevant software/hardware products
  • A+, ACMT, HDI-CSR, ITIL, Microsoft 365/Modern Desktop Administrator certifications preferred

Skills/Knowledge

  • Ability to deliver a high-level of customer service to individuals requesting assistance from the Help Desk
  • Ability to demonstrate excellent communication skills, both verbal and written
  • Ability to analyze and troubleshoot user issues to reduce continuation of identified issue(s)
  • Demonstrated hands-on knowledge of computers, operating systems and terminology
  • Demonstrated hands-on knowledge of Microsoft operating systems and Microsoft applications
  • Demonstrated hands-on knowledge of Microsoft Active Directory
  • Knowledge of ITIL fundamentals
  • Working knowledge of various scripting methods
  • Ability to manage multiple tasks, while effectively assigning priority issues to appropriate team members
  • Ability to create, document, and follow processes and procedures
  • Ability to lead a team by providing frequent coaching and feedback related to department and individual-specific goals and KPIs
  • Familiar with basic TCP/IP network infrastructure
  • Knowledge of backup and recovery strategies

Work Environment/Physical Demands

  • While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the    majority of the work day
  • This role requires that one can sit and regularly type on a key board the majority of their work day
  • This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going  communications via the computer and/ or mobile devices.
  • The role necessitates the ability to listen and speak clearly to customers and other associates
  • The work environment is an open room with other associates and noise from others will be part of the regular work day
  • This position may require on-call or hours outside of normal business hours

apply-now

Network Engineer Wanted in Orlando!

Cole Engineering Services (CESI) is an award-winning company that develops high-quality modeling and simulation products and serious games. We have a strong track record of building successful, dynamic engineering programs that provide engineering development and other training and technical services.

Job Summary: 

The Network Engineer I will assist with network design and support services across multiple programs, as well as, support the corporate infrastructure as needed. The successful candidate will act as a networking subject matter expert on projects as they are presented. This candidate will also collaborate with systems architects, systems engineers, security engineers and program managers on network optimizations, monitoring strategies, security, and designs. 

Essential Job Functions:  

  • Provide technical documentation and diagrams 
  • Regularly update a project management system with status and progress on projects 
  • Manage or work on multiple projects and tasks simultaneously 
  • Monitor network infrastructure status and respond to issues in a timely manner 
  • Work effectively within a diverse team and with flexible hours,
    • i.e.: remotely, some weekends, afternoon/after hours 
  • Systems engineering and integration primarily on Windows platforms, some Linux 
  • Implement a variety of Layer 2 and Layer 3 networking solutions for projects with diverse requirements 
  • Communicate specifications and requirements to stakeholders in a timely manner 
  • Systems and backup administration 
  • Troubleshoot complex network and systems problems 
  • Multitask, meet deadlines, prioritize requests, and work independently while producing quality work 
  • Use real time chat applications (Slack/Microsoft Teams) to provide operational awareness for various teams and working groups, as well as part of the organization’s documentation & logging processes. 
  • Must be able to obtain a security clearance of secret or higher  

Skills and Expertise:  

  • A thorough understanding of routing protocols specifically OSPF and EIGRP 
  • A thorough understanding of L2 networking technologies, strategies and methods 
  • Some experience with next gen firewalls and firewall technologies 
  • Experience with Cisco devices 
  • Experience with internal and external DNS 
  • Experience with virtual system backups, Veeam preferred 
  • Experience with SAN/NAS/DAS storage technologies; RAID1/RAID1+0/RAID5 
  • Some experience in network security
    • Including: Device Hardening, IDS/IPS, SIEM, Firewalls, and IPSec, vulnerability assessment and intrusion detection 
  • Experience in network protocol analyzers/sniffers 
  • Strong planning and organizational skills in Network deployment, planning, and execution 
  • Flexible and adaptable when priorities shift due to changing situations  

Required Education: 

  • Bachelors in Computer Science or related field (4 years’ hands-on experience in lieu of degree) 
  • One or more relevant certifications such as CCNP, CCIE, CCSA, CCSE preferred (or actively working towards) 
  • 4+ years of hands-on experience with complex IP routed networks, L2/L3 switching and routing, firewalls, LAN/WAN networking hardware and protocols 
  • 2+ years of network and infrastructure design  

apply-now

Systems Analyst II Wanted in Miami!

Lennar Corporation is a home construction and real estate company based in Miami, Florida. In 2017 the company was the largest home construction company in the United States after its purchase of CalAtlantic Homes. The company is ranked 154th on the Fortune 500 as of 2019.

Overview

The Analyst II will assist the team with the training and support efforts of Lennar’s Land Management application in Microsoft Dynamics 365. They will provide response for users requiring assistance with software issues and problems. Respond to requests for assistance by phone, email and/or using a help desk management system. The Analyst II will assist in determining business requirements and documenting those requirements in Jira.  They will also conduct in person or WebEx-based training of new and existing users.

Principle Duties and Responsibilities:

  • Conduct trainings both in person and via WebEx
  • Create end user support documentation and power point presentations for training
  • Support Sr Business analyst in gathering business requirements and recording in Jira
  • Diagnose and resolve technical issues for Microsoft Dynamics 365
  • Track and route problems and resolutions, log all user interaction in Service Now
  • Assist in product testing of new functionality to be released
  • Self-motivated with the ability to work independently as well as part of a team
  • Must be flexible and readily adapt to changing priorities/tasks
  • Demonstrates effective communication skills when providing system training
  • Recommends solutions to business problems and enables best practices solutions

Qualifications/Technical Skills:

  • Demonstrates an understanding of technology used in assigned area
  • Executes assigned tasks with minimal supervision
  • Quickly grasps technical and business concepts
  • Independently solves technical problems in assigned area
  • Collaborates with subject matter experts to assist in analysis and modelling of business processes and capabilities
  • Utilizes reporting tools to extract and manipulate data
  • Recognizes when to escalate to more senior associates
  • Provides level 2 support functions
  • Implements solutions in alignment with IT strategy and standards
  • Application of systems analysis techniques and procedures, including consulting with users, to determine system functional specifications

Education and Experience:

  • 3+ years
  • Bachelor’s degree or certification required

Additional Skills:

  • Diligent; acts promptly
  • Interactive; maintains effective working relationships, supporting company leadership and team
  • Readily embraces change
  • Maintains a supportive and collaborative team work environment; encourages teamwork in others
  • Engages with others and works with integrity and ethically; upholds organizational values
  • Sensitive and responsive to internal and external needs; maintains a positive attitude, willing to seek solutions
  • Demonstrates operational awareness in problem solving
  • Understands the company’s philosophy on diversity in the workplace

Physical Requirements: 

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

apply-now