Month: October 2019

IT Business Analyst

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Coral Springs, officially the City of Coral Springs, is a city in Broward County, Florida, United States, approximately 20 miles northwest of Fort Lauderdale. As of the 2010 United States Census, the city had a population of 121,096.

 

Job Description

Performs journey level functions in support of routine to complex professional and technical work related to departmental business analysis, project management, and technology implementation.  Work with project manager, technical resources, vendors, and end user to determine necessary system functions, to evaluate new or upgraded technology to insure that it meets the specific needs of City departments prior to the final selection and implementation.  Assists in determining project approach and the development of detailed project plans, budgets, charters, and time schedules.  Communicate project requirements and assign tasks to team members.

Examples of Duties

  • Perform project planning and requirements analysis to determine necessary system functions and implementation for technology based projects.
  • Provides support for implementation of specialized software and hardware.
  • Work with technical staff and end users to evaluate new or upgraded technology to ensure that it meets the specific needs of departments prior to final selection and implementation.
  • Assists in determining project approach and the development of detailed project plans, budgets, charters, and time schedules. 
  • Manage, coordinate, plan and track the activities of internal and external project resources.
  • Schedule and conduct meetings with project staff, city departments and vendors to ensure good customer service and communication throughout the project process.
  • Central point of contact for the IT department, project team members, vendors, and all other project related staff to resolve internal and external project related issues with vendors, equipment, and contracts to ensure that the terms and conditions are being met.
  • Participation in the identification and selection of technology vendors, contract negotiation and pricing agreements; writes and submits project summaries to the IT staff and department heads for review and approval.
  • Keep current regarding the latest project management techniques and technology providers by conducting internet search, reading technical publications and attending conferences.
  • Determine project approach and development of detailed project plans, budgets, charters, and time schedules.

Typical Qualifications

A Bachelor’s Degree is preferred however an Associate’s Degree in Information Technology or Computer Science with three years of experience accepted;  Project Management Certificate preferred.

Supplemental Information

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.

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IT DIRECTOR PROJECT MANAGEMENT

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Employees at Jackson Health System make miracles daily, delivering world-class academic medical care as part of a community mission that has thrived for nearly a century. No other health system pairs such cutting-edge work with such a simple promise: that every resident of Miami-Dade County receive the same high standard of care, regardless of their background or ability to pay. More than 11,000 professionals compose the team that delivers on that promise every day.

DESCRIPTION:

The Director of IT Project Management is responsible for the overall project management function, providing leadership, coordination, and management of the IT PMO processes and functions. This position provides leadership and guidance to IT Project Managers and provides oversight and direction for the management & monitoring of impactful IT projects throughout the JHS organization. The incumbent is also responsible for establishing and maintaining effective processes and for ensuring that effective communication with project sponsors is occurring at all times.

The Director of IT Project Management is responsible for the overall project management function, providing leadership, coordination, and management of the IT PMO processes and functions. This position provides leadership and guidance to IT Project Managers and provides oversight and direction for the management & monitoring of IT projects throughout the JHS organization. The incumbent is also responsible for establishing and maintaining effective processes and for ensuring that effective communication with project sponsors is occurring at all times.

QUALIFICATIONS:

  • Experience: Generally requires 7 to 10 years of related experience. Management experience is required.

  • Education: Bachelor’s degree in related field is required. Master’s degree is strongly preferred.
  • Licensure Certification: Valid license or certification is required as needed, based on the job or specialty.

  • Knowledge Skill Abilities: General Competencies: Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Management Competencies: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems. Unit specific Competencies: Knowledge of current and developing information technology services requirements and managing projects related to EHR systems (Cerner preferred), health payer and provider software (health plan related), business systems (Invision, Infor, Kronos). Must be a persuasive leader who can serve as an effective member of the leadership team and communicate project management and business and clinical concepts to a broad range of technical and non-technical employees and executive leaders. Must understand project stakeholder (internal IT and sponsor/executive) needs and objectives to ensure that PMO actions and activities are aligned with them.

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Director of Global Cyber-security Operations & Response

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At Brightstar, we handle every stage of a mobile device’s life-cycle for our customers—from the moment it’s manufactured to trade in and re-sale, and everything in between.

This industry moves fast. But so do we. What’s innovative today might become outdated tomorrow, so we have to be able to see the big picture and sweat the small details. Doing that successfully takes trust, teamwork and a knack for making the complicated simple.

We’re looking for creative, quick and relentless talent to join the team. Are you one of us?

Job Description:

As Director of Cyber-security & Response, you will play a critical role in the development, implementation and operations of our enterprise security architecture. Leveraging your natural leadership ability along with your strong technical expertise, you will manage the tools and services that provide the operational support for our security program

Key Responsibilities:

  • Manage day-to-day operations including offshore direct and functional staff objectives in Security Operations Center
  • Contribute to development and execution of a multiyear roadmap for the overall Information Security Program
  • Establish and maintain the right team and processes to continually deliver across the enterprise including contractors, consultants and suppliers
  • Drive adoption of new tools, techniques and technologies
  • Establish and maintain operational SOPs for all responsible areas and technologies
  • Establish, maintain and report metrics to accurately track the current state of defenses, protections and performance
  • Work with and manage third party service partners as needed in all areas of security including but not limited to: vulnerability scans, penetration testing, incident management, managed SIEM, IDS/IPS, Data Loss Prevention (DLP), and threat intelligence
  • Ensure third party services are meeting SLAs and providing operational excellence
  • Manage the consolidation of large sets of data specific to threats and vulnerabilities to develop meaningful metrics and apply accurate risk weighting and prioritization
  • Oversee and coordinate remediation efforts of identified cybersecurity vulnerabilities
  • Provide Incident Response leadership when analysis confirms actionable incident
  • Ensure the successful completion and recording of scanning activities as required by audit and regulatory authorities
  • Investigate, document, and report on information security issues and emerging trends
  • Collaborate and coordinate with the Risk and Compliance team on technical / cyber risk assessments
  • Support and participate in the development, automation, execution and monitoring of security operations controls in support of the Information Security Program, including the writing of needed documentation such as standards, procedures and guides
  • Support and participate in the research, evaluation, design, and testing of information security solutions to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software, liaising with the Enterprise Security Architect and/or Engineer as necessary

Requirements/Skills:

  • Bachelor’s Degree in Information Systems, Computer Science or related subjects; Information Security certifications (CISSP, CISM and GIAC Certifications)
  • 10-12 years of experience in IT and/or Information Security management; including 6+ years of experience managing a Security Operations Center
  • Thorough understanding of Information Security frameworks and best practices (e.g. PCI, SOX, ISO, NIST)
  • Experience investigating computer network intrusions and incident response in an enterprise environment, preferably in a Security Operations Center (SOC)
  • Strong understanding of information security concepts, protocols, industry best practices, strategies, frameworks and regulations such as International Standards Organization (ISO) 2700x, NIST Cybersecurity Framework, Payment Card Industry Data Security Standard (PCI DSS), Sarbanes-Oxley (SOX).
  • Understanding of networking concepts and protocols (such as DNS, SMTP, FTP, SSL, etc.)
  • Understanding of threat vectors as well as exfiltration techniques
  • Understanding of the Software Development Life Cycle and Development Operations principals
  • Familiarity with Cloud Security principles and practices as they relate to Security Operations and Incident Management
  • Extensive knowledge of relevant legal and regulatory requirements as well as privacy laws preferred
  • Experience with a variety of IT Security and related technologies (e.g. SSO, ADFS, AADS, MFA, Federated Services, Adaptive Risk Based Authentication, etc.)
  • Advanced skills in evaluating risk and communicating it in a fact-based manner
  • Advanced conceptual, organizational, analytical and problem-solving skills
  • Self-directed technical lead, willingness to take ownership and drive results, propose technical directions, make decisions and resolve issues
  • Detail, quality and customer-oriented; strong judgement and integrity; thinks with a security mindset

APPLY HERE

Information Technology Business Liaison Manager

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Del Monte Fresh Produce Company is one of the world’s leading vertically integrated producers, marketers and distributors of high-quality fresh and fresh-cut fruit and vegetables, as well as a leading producer and distributor of prepared fruit and vegetables, juices, beverages, snacks, and desserts in Europe, the Middle East and Africa.

Del Monte Fresh Produce Company markets its fresh products worldwide under the Del Monte brand, a symbol of product quality, freshness and reliability since 1892.

Over the past several years, we have vastly expanded our product line.  We have also broadened the regions of the world from which we source our products. Today, Del Monte Fresh Produce’s wide range of delicious products come from Company-owned farms and independent growers in such diverse regions as Brazil, Cameroon, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Kenya, Mexico, North America, Peru, Philippines, South Africa and Spain.

Purpose of Position:

The IT Business Liaison Manager position will primarily responsible for the strategic implementation of new technology solutions that improve finance & accounting efficiency while meeting corporate goals.

Accountability:

  • Serve as project manager for IT projects related to finance & accounting.
  • Assess system solutions based on department(s) needs.
  • Serve in support role for systems with necessary design changes and/or updates.
  • Create necessary reports for internal and external reporting.
  • Perform system training for worldwide users.
  • Serve as contact person for existing system(s) to ensure best practices are being used and new functionalities / releases are being applied.
  • Point person to troubleshoot system and/or user problems.
  • Liaise between external system experts (and/or Helpdesk), IT Departments and ultimate users.
  • Assist Finance and Consolidation Departments on special projects / tasks, as necessary.
  • Other ad hoc tasks and reports.

Minimum Skills Required:

  • Bachelor’s degree in Finance or MIS from an accredited institution.
  • System Implementation experience.
  • 5+ years of IT Project Management experience.
  • Professional communication both verbal and written.
  • Strong business acumen.
  • Advanced Excel (pivot tables, vlookups, charts, graphs etc.)
  • Strong presentation skills.
  • Advanced PowerPoint (experience creating presentation decks).

APPLY HERE

 

Associate Field Services Technology Manager

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Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for building the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the solutions needed to support our continued global growth, while remaining at the forefront of hospitality IT innovation.


What will I be doing?

As the Associate Field Services Technology Manager, you will provide IT and telecommunications leadership to the properties within the cluster. Your leadership will include effectively communicating, managing, and delivering systems and procedures that align with Corporate and Brand IT and Telecom standards. You will lead project plans and deliver the implementation and upgrades of major systems to ensure projects are completed on time and within budget.

You will also support hotels within your cluster with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to optimal performance. In addition to this, you will support the troubleshooting of problem areas in a timely and accurate fashion, providing end-user training and assistance.

More specifically, you will:

  • Set up and maintain computer software and hardware for Team Members.
  • Direct, set up, maintain, and monitor property servers, including back-ups, property LAN performance, telecom systems, and workstations.
  • Administrate hotel systems, including supporting the hotel IDM Administrator.
  • Partner with HSC and all vendors to ensure the timely resolution of IT issues.
  • Act upon support calls passed by HSC for systems and applications not supported by HSC or that require onsite support by Cluster IT.
  • Use network-monitoring tools to perform systems checks.
  • Run and monitor PBX system performance to reliable and uninterrupted operation of hotel telephone communications.
  • Watch and solve problems related to the entire communications system to resolve if problem is telephone hardware or cable.
  • Test and evaluate hardware and software for efficiency, reliability, and compatibility with existing systems.
  • Perform preventative maintenance and minor equipment repairs while facilitating correction of PBX alarm conditions.
  • Deliver dynamic training to new users, relocating existing users with telephone extensions, calling features, voicemail and access codes.
  • Manage monthly company cell phone usage and equipment, ensuring that the most cost-effective plans are utilized.
  • Monitor proper controls to make sure that all hotels meet SOX, PCI and PABP security requirements. This includes evaluating systems to ensure hotels comply with corporate standards.
  • Research and consider opportunities for technology. This includes reporting your findings and conclusions to upper management.
  • Assist in setting the overall IT strategy of regional properties.
  • Evaluate property needs and technology solutions to improve profit and/or efficiency while leading initiatives within parameters.
  • Maintain documentation through Hilton’s internal systems (Team Sites) for each cluster property.
  • Draft status reports of all activities in the hotels as requested.
  • Work within the defined IT budgets for each property as prepared by you, the Area IT Manager or the Regional Director.
  • Contribute to Executive Committee, departmental, and operations meetings as appropriate. This includes attending Regional IT meetings and scheduled Cluster team meetings.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Ability to engage audiences
  • Collaborative and interpersonal teammates, who build positive relationships, exhibit tact and earn trust
  • Strong communicators, both verbally and in writing, who effectively communicate at all levels of the organization
  • Problem solvers, who are flexible and creative in finding solutions for hard problems
  • Helpful, self-starters, who take initiative in leading goals, utilize analytical skills and possess adaptability to change
  • Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements
  • Respectful teammates, who possess a good work ethic and high degree of integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Two (2) years in the Hospitality Industry or related IT field
  • Two (2) years in Information Technology or experience in a comparable telecom field
  • Two (2) years of experience working in a help desk or technical support environment

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Five (5) years in the Hospitality Industry or related IT field
  • Five (5) years’ experience in hotel Operations
  • Cisco or Microsoft certifications

APPLY HERE

IT SERVICE DESK MANAGER

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Envision Physician Services (EVPS) is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women’s and children’s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services.  

As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia. 

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

We currently have an exciting opportunity available for an experienced  IT Service Desk Manager to co-manage our 24/7/365 Clinical Systems Support team.

Responsibilities

The IT Service Desk Manager leads the Service Desk responsible for troubleshooting, configuration, installation of computer and network equipment while providing technical Tier 1 and Tier 2 customer support to all Envision employees with the objective of resolving most incidents at first call.

 

Essential Duties and Responsibilities:

  • Manage team of onshore / offshore Service Desk Technicians
  • Develop and optimize incident management / service request handling process
  • Support end-users via phone and remote support tools
  • Provide quality assurance for the consistency of issue resolutions
  • Address customer complaints to obtain timely resolutions
  • Maintain or exceed Service Level Agreements based on Key Performance Indicators (KPIs) and other department goals
  • Ensure that statistics, status reports, and graphical reporting are provided to meet the needs of the department
  • Escalate issues and effectively communicate to appropriate personnel for resolution
  • Document all work related to customer incidents through Sheridan ticketing system
  • Maintain knowledge base of known issue resolutions and technical information
  • Coordinate training activities and serve as a mentor for Service Desk personnel
  • Complete performance appraisals, provide professional guidance, and other supervisory duties for Service Desk personnel
  • Assist the establishment of staff goals and objectives
  • Contributes to the continual process improvement of department processes / tools
  • Identify problem trends and ensure that troubleshooting efforts are up to date
  • Participate in root cause analysis to obtain long term solutions to improve customer support quality
  • Remain on-call during off-peak hours to respond to support service issues
  • Other duties as assigned.

Supervisory Responsibilities:

  • Trains, coaches, and mentors team
  • Responsible for managing exempt and non-exempt employees
  • Plans and conducts performance appraisals and talent assessments of staff, recommends merits, bonuses and promotions and administers corrective actions when necessary

Qualifications

  • Bachelor’s in Computer Science, Information Systems, Business Administration or a related field from an accredited college or university. Minimum of five (5) years of progressive management experience in a high incident volume, first call resolution focused environment. IT Healthcare experience and management at a large multi-site company preferred.
  • Microsoft Office Suite
  • Windows 7, 8 operating system troubleshooting and configuration
  • Microsoft Office 2010 / 2013, configuration and troubleshooting
  • Desktop hardware / software installation, configuration and troubleshooting
  • Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting
  • Must have experience with Active Directory administration
  • Must have experience with Citrix administration and end-user support
  • Ticketing system documentation and knowledge base article creation experience
  • A+ and ITIL Foundations (Required)
  • CompTIA Certifications (MCSE, and/or Network+) (Preferred)

 

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

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Senior Information Technology Manager

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Ryder System, Inc., commonly known as Ryder, is an American provider of transportation and supply chain management products, and is especially known for its fleet of rental trucks. Ryder specializes in fleet management, supply chain management, and dedicated contracted carriage.

Position Description

The Senior Manager of IT is responsible for providing technical leadership, directing and leading technical execution of multiple, concurrent FMS solutions (custom built and 3rd party solutions) that meet business needs of internal and external customers following established technology guidelines, standards and processes.

Requirements

  • Bachelor’s degree or equivalent
  • Minimum of ten (10) years of technical experience in progressive accomplishments in implementing technology enabled solutions to complex business problems
  • Minimum of five (5) years of experience managing IT teams involved in development, production support and maintenance of software systems

Responsibilities

  • Partner with business leadership to drive innovation of capabilities by understanding business needs and evolving technologies and participate as integral member of IT CSS management team responsible for defining and implementing technology strategies, capital plans and roadmaps.
  • Provide technical leadership to team of developers to make appropriate technical decisions that will meet business needs and set team priorities based on tactical and strategic objectives, creating focus on main goals while eliminating roadblocks.
  • Define, implement and promote processes, best practices and standards for application development and deployment including service oriented architecture, reusable code, web usability, look & feel branding and security controls
  • Work closely with other departments within the IT organization to understand business demands and identify appropriate opportunities for solutions and continued innovation of technical capabilities aligning with business needs
  • Manage ASL budget according to plan by preparing yearly ASL forecast, facilitating RCE preparation and assessing future resource needs
  • Manage all aspects of personnel tasks for team from prioritization of work, career development, and training needs
  • Manage all aspects of application development and support for key transactional based imaging and scanning systems, as well as strategic departmental imaging systems, Hyperion Corporate Financial Reporting infrastructure, several web portals, and many .Net applications.
  • Direct a team of developers with skillsets including but not limited to .Net, VB6/C#, SQL, Citrix, Infrastructure, SharePoint, DocuTREEV, etc.
  • Interact with business users at all levels of management to understand business needs

APPLY HERE

Director of Information Technology (IT) Wanted in Doral!

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After successfully growing and perfecting our health care model in Colombia, we started an expansion plan that led us to begin operations in Venezuela, Peru, Brazil and Mexico. We proudly serve close to 3 million members and patients and have operations in more than 800 cities. We also believe in developing and nurturing the next generation of health care professionals, a reason why we founded our own university. Focused on the health and well being of our members and communities, we continue to elevate the state of healthcare in the countries where we have presence through technological, social and organizational innovation while generating employment, wealth and quality of life.

Overview

The primary function of this position is the identification, implementation and operation of hardware and software to ensure that technology system capabilities are responsive to the needs of Sanitas Clinics staff and customers.  This position is responsible for effectively planning, directing, and administering the Information Technology department. This position oversees the deployment and maintenance of information technology to support professional business practices and comply with any regulatory agencies.

Responsibilities

  • Provides leadership and management oversight to the Information Technology Department.
  • Maintains system efficiency and performance; ensures a high availability and reliability of systems to all of the clinics and business areas.
  • Establishes work objectives and goals, evaluates work performance, and formulates specialized training
  • Effectively collaborates with peers and executive, clinical and operational leadership to share resources on critical projects and seeks opportunities to help others’ projects by reallocating resources to prioritize business needs.
  • Provides employees with top quality, consistently available computer service, support training and maintenance of all computer systems used throughout
  • Lead the development and management of the Healthcare Infrastructure Operations team, introducing operational excellence and establishing a Healthcare enterprise level infrastructure. 
  • Responsible for defining products and requirements, as well as prospecting suppliers and services. Likewise is in charge for installing and maintaining all computer hardware and software and all other products and supplies necessary to keep computer systems operable and to fulfill management requests for computer support. Acts as liaison between hardware and software suppliers for informational updates and problem resolution.
  • Supports clinical teams in design and implementation of sensitive and confidential PhI-based solutions.
  • Responsible for planning, developing, controlling and managing policies, procedures and actions in order to improve the information security HIPPA within its fundamental pillars of confidentiality, integrity and availability
  • Follows established global policies and procedures

Qualifications

  • Bachelor’s degree in Computer Information Systems, Computer Science, or related field required.
  • A minimum of eight years as a successful IT leader at a community clinic preferably in a competitive market or other complex healthcare organization
  • Ability to develop, motivate and lead teams of cross-functional resources
  • MS Word, MS Excel
  • Strong understanding of Healthcare systems and procedures.
  • Proven knowledge in sanitary standards such as IHE, DICOM, CDA, CCD, etc.
  • Proven knowledge in information system management such as ITIL, COBIT, ISO 20000, 27001, etc.
  • Bi-lingual fluency in English and Spanish

APPLY HERE

Chief Information Technology Officer (CIO) Wanted in Hollywood!

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Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International and their subsidiaries and/or franchisees globally. 

Reporting directly to the President of Seminole Hard Rock Support Services, the SVP of IT/CIO will provide strategic direction, leadership and support for the Company’s information technology department. This individual will promote information technology solutions throughout our properties globally and will interact and build productive business relationships with the senior levels of management throughout our organization. Collaboration with internal and external stakeholders is required.

The SVP of IT/CIO’s role is to plan, coordinate, direct, design, and implement all gaming and customer support activities of the IT department including mission-critical systems. This position will also be responsible for coordinating, providing direction, and support for property IT functions. This individual will collaborate heavily with the executive management team, property IT, and key decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.

Additionally, this position’s primary goals are to develop and manage application portfolios and to attain IT service level agreements for the user community within the organization. This role also helps to provide vision and leadership for developing and implementing information technology initiatives across all areas of the organization.

Responsibilities:

  • Serves as the strategic business partner in the development and implementation of technology solutions that enable the organizations goals and strategies.
  • Accountable for the delivery of technology solutions ensuring the delivery of quality, cost-effective solutions to our business and properties.
  • Provide innovation and creativity in a manner which assists business partners with technology solutions.
  • Participate in strategic and operational governance processes of the business organization as a member of the IT senior management team.
  • Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
  • Establish departmental goals, objectives, and operating procedures.
  • Ensure IT system operation adheres to applicable laws and regulations.
  • Participate in the development and evolution of an enterprise-wide disaster recovery and business continuity plan.
  • Deployment and Implementation of Solutions
  • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
  • Develop, track, and control the information technology annual operating and capital budgets.
  • Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
  • Assess and make recommendations on the improvement or re-engineering of the IT organization.
  • Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.
  • Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.
  • Leads recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.

Operational Management:

  • Act as an advocate for the organization’s IT vision via regular written and in-person communications with the organization’s executives, department heads, and end users.
  • Assess and communicate risks associated with IT investments.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
  • Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
  • Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
  • Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
  • Deliver projects and programs on-time, on-budget, and on-target (with requisite business functionality).

Qualifications

  • Bachelor’s degree in the field of computer science, information systems, or business administration required. Master’s degree in either of these fields with technology as a core component preferred.
  • 12-15+ years’ experience as an IT Executive; experience with international IT Operations preferred.  
  • Experience working in the gaming/casino industry.
  • Experience in strategic planning and execution.
  • Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.

APPLY HERE!