Information Systems Manager III Wanted in Dania Beach!

The City of Dania Beach was incorporated in 1904 as Broward’s first city. The City is located immediately south of the Fort Lauderdale-Hollywood International Airport, Port Everglades, and the Broward County Convention Center. Dania Beach operates under a Commission-City Manager form of government and provides services to an estimated 30,000 residents.

 

JOB DESCRIPTION:
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY:
The incumbent oversees and directs all phases of information technology and security of a comprehensive City-wide Information Systems plan. Responsibility includes evaluation, installation and utilization of the City’s computer hardware, operating system software and microcomputer hardware and software. The incumbent is also responsible for all communication systems including, but not limited to, phone systems, both wired and wireless, video systems both production and distribution, and surveillance and access systems. Performs professional highly complex analytical and technical work in planning, design or selection, development, maintenance, and implementation of information systems and associated peripheral equipment. Work may include technical programming, analytical and research work installing, customizing, and maintaining communications and automated operations/network processes and software in a complex, data processing environment. The Incumbent in this classification is responsible for acting as a liaison to provide technical support and leadership within and outside the organization and responsible for supervising and directing other Information systems staff positions as necessary. We are seeking a leader who is aligned with the City’s philosophy of culture of excellence, of Respect, Integrity, and Service Excellence, the RISE principles.

ESSENTIAL JOB FUNCTIONS:

  • Develops and implements IT policy and best practice guides for the City.
  • Participates in the evaluation, design and development of computer systems; coordination and programming of systems, user training, and initiation of changes.
  • Establishes policies and procedures and standards for information systems hardware and software.
  • Mentors, trains, and supervises IT support staff.
  • Manages crisis situations, which may involve complex technical hardware and software problems.
  • Plans, develops and implements the annual Information System budget including obtaining competitive pricing from suppliers.
  • Safeguards assets by planning and Implementing disaster recovery and back-up procedures and information security and control structures.
  • Ensure software licensing laws are adhered to.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Maintains contact with software and hardware vendors to coordinate complex problem resolution and provide assistance with staff to correct problems or to be able to communicate effectively with the ERP software support service.
  • Develops, oversees and deploys access control systems at City Hall and other facilities.
  • Performs recovery assistance on an on-call basis for operating system software or telecommunications failures of any type.
  • Produce live television broadcasts of public meetings, television advertisement of City/CRA events and maintain and create content for the City’s 24/1 cable/internet TV channel.
  • Maintains and monitors the City’s Wireless infrastructure Including the City’s public WI-FI hotspot and cellular hotspots use by field staff.
  • Coordinates and organizes the City Archive of On-Demand Commission meeting videos.
  • Manages our Citrix remote desktop system that allows off site and remote users access to the system.
  • Maintains and monitors our virtual servers to allow the City to continue to expand without additional hardware or Infrastructure improvements that would be required for physical servers.
  • Develops and maintains video surveillance and recording system throughout the City including remote access to all cameras at various city facilities including parking garage, various buildings, and the City’s municipal beach area.
  • Provides expertise and leadership in developing the City’s website, including design, analysis, security, maintenance, updating and content development.
  • Maintains currency of information and links that are part of the website.
  • Designs and maintains online web accessible databases.
  • Suggests production methods and required equipment to accomplish City goals and objectives for an internet presence; investigates and reports on projected costs accordingly.
  • Provides leadership and expertise in delivering materials via the web; provides substantive support and coordination of collaborative projects.
  • Oversees the City’s network security and controls.
  • Conduct regular system audits.
  • Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
  • Oversee and determines timeframe for major IT projects including system updates, migrations, and outages.
  • Participates and assists in the analysis and evaluation of the computer hardware and software needs of departments and offices, and in the design, set up, and implementation of applications.
  • Oversees and performs the installation and maintenance of new software and modifications to existing software and reviews the results of software tests prior to implementation.
  • Creates standards for development, maintenance and use of software and hardware; identifies requirements for customized software and evaluates acquisition or development of custom programs.
  • Oversees and performs storage management functions including space allocation, dataset placement, monitoring for size and placement, capacity and management reporting.
  • Designs and produces system software procedures, routines and programs which improve security, functionality or productivity of personnel; resolves deficiencies with existing system software.
  • Assists with the formulation of project plans and schedules, including requirements, tasks, work assignments, resources and milestone review points for moderate projects.
  • Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES: 

  • Knowledge of department practices and policies.
  • Skill in the use small office equipment, including copy machines or multi-line telephone systems.
  • Skill in using computers for data entry.
  • Skill in using computers for word processing and accounting purposes.
  • Skill in using highly technical computer applications, such as GIS or CAD.
  • Ability to organize and communicate effectively.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related technology discipline field; five (5) years of recent progressively responsible experience with knowledgeable and technical experience in the installation, configuration and maintenance of personal computers, LAN/WAN network systems and VMWare; comprehensive understanding of network architecture and client/server technology; or an equivalent combination of training, education, and experience. Knowledge in government setting is preferred.

PHYSICAL DEMANDS:
This work is medium and requires exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently, and up to 10 pounds of coerce constantly to move objects; work may also require balancing, climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking.

APPLY HERE
 

 

Bilingual Call Center Sales Representative Wanted in Plantation!

Based in Plantation, Florida, our staff is devoted to improving oral health nationwide by making quality dental care affordable and accessible to everyone. We understand that it takes the very best people to make a company great. Our employees enjoy opportunities for career growth in a safe and comfortable environment.

If you are interested in working for an industry leader in a fun, fast-paced, and family-oriented environment, we may be the right fit for you! DentalPlans.com not only provides the best in affordable dental savings plans, but it is also a great place to work!

Job Summary:    

This position is responsible for both inbound and outbound calls to our existing members and potential new members. This position requires the need to provide: an exceptional sales experience; world-class customer service and accurate presentation our breadth of products.  The candidate is expected to ensure every member and potential member is in the best product that fits their needs while overcoming objections and maintaining ethics and morality in your renewal sales strategies. This position does not supervise other personnel and works under general supervision.       

Summary of Essential Functions:   

  • Enthusiastically handle both Inbound and Outbound calls from current and potential new :DentalPlans members with excitement and professionalism. Engage and connect during each interaction to create a great customer experience to increase customer loyalty.. Focus on maintaining and increasing membership levels by identifying reasons members and potential members do not enroll/renew 
  • Educate existing members and potential new member with accurate and detailed dental plan information and options as solutions to meet their individual concerns and ensure successful future member renewal
  • Present the product value, ensuring all concerns are resolved to customer satisfaction, appropriately guiding the member and/or potential members with any changes in their plan and/or according to their needs and by following all outlined Sales and Renewal processes and procedures.
  • Align package and feature benefits and pricing to the need of the member. Promote, recommend, and sell the value of :DentalPlans packages based on a logical relationship to the customer needs, determined through probing
  • Identify, research, and effectively resolve member issues & concerns timely to ensure member renewal.
  • Make outbound calls to members whose accounts are about to expire or accounts which have expired in efforts to process the renewal
  • Handle member questions, complaints and billing inquiries with the highest degree of quality, courtesy and professionalism to resolve member issues with one call resolution on every interaction. When one call resolution is not possible, follow all outlined call transfer processes 
  • Follow-up on member inquiries not able to be immediately resolved   
  • Demonstrate transitional up-selling skills by offering additional benefit products, services, or free RX card to eligible members to add value to Member plans
  • Assist members in utilizing their online members area to locate membership information, member ID card, review materials and information to better educate the member on their plan(s), and other resources and affiliate offers available only online 
  • Demonstrates excellent customer service and diffusing techniques for difficult or escalating situations
  • Meets or exceeds Sales goals for department and company. Demonstrates the ability to meet individual performance goals/KPIs (Revenue targets, AUP, Conversion, Outbound Dials &  Quality scorecard averages)
  • Recognize, document, and alert :DentalPlans management team of trends in member calls to ensure expedient resolutions
  • Gain & maintain product & service knowledge in an often changing environment
  • Demonstrate :DentalPlans Core Values and follow established policies and procedures
  • All other tasks and duties as assigned

Job Qualifications:                       

  • Bilingual (Fluent in English and Spanish)
  • High School Diploma
  • At least two years of Sales, Customer Retention and Customer Service experience in a fast paced environment with demonstrated commitment to providing exceptional customer support with proven track record of success
  • At least one year of sales experience in a fast paced environment required
  • Must have sales and outbound call experience; strong emphasis in healthcare is preferred
  • Knowledge of telephone sales techniques including Consultative Sales approach
  • Intermediate level of knowledge with PC hardware and software (MS Word, Excel & internet browsing)
  • Regular and on-time attendance
  • Must be able to adhere to schedule changes based on department and/or business needs.
  • Must exhibit a demonstrated track record of quality/compliance adherence
  • Excellent communication, analytical, listening and organizational skills
  • Must be organized, detail oriented, customer focused, self-motivated, able to be a team player
  • Ability to handle high call volume expectations  and make sound business decisions
  • Confident, positive, take charge attitude
  • Must demonstrate a proficiency in verbal and written communication to include spelling, grammar and proper use of the English language

APPLY HERE

Senior IT Director Wanted in Plantation!

Based in Plantation, Florida, our staff is devoted to improving oral health nationwide by making quality dental care affordable and accessible to everyone. We understand that it takes the very best people to make a company great. Our employees enjoy opportunities for career growth in a safe and comfortable environment.

If you are interested in working for an industry leader in a fun, fast-paced, and family-oriented environment, we may be the right fit for you! DentalPlans.com not only provides the best in affordable dental savings plans, but it is also a great place to work!

Job Summary:

 The Sr. Director, IT will be responsible for the successful execution and maintenance of the DentalPlans.com technical vision and lead all aspects of technology development according to the company’s strategic direction and growth objectives. A key component of this position will provide strategic and operational leadership for architecting and implementing industry best-practice technology solutions that support the delivery of highly reliable, customer-centric, enterprise-level services. The Sr. Director, IT will drive process changes across the organization and will develop performance measures included, but not limited to; system availability, data security and integrity, configuration management, incident and issue management, network and bandwidth management, environmental management, capacity planning, asset management, disaster recovery, and production support. This position will have a highly collaborative relationship with HS1 Executive and :DP Senior Management, to assess and recommend technologies in support of company needs. The Sr. Director, IT will be a strategic, forward thinker who will be able to lead their organization/department in anticipating and reacting to major technology changes. Oversee direct reports in the following areas: Application Development (Onsite/Offsite Software Developers), DBA, Systems Administration, Software QA & PM

Summary of Essential Functions:

  • Identify technology trends and evolving social behavior that may support or slow down the success of the business
  • Evaluate and identify appropriate technology platforms for delivering DentalPlans.com services
  • Lead strategic planning to achieve business goals by identifying and prioritizing growth initiatives and setting timetables for the evaluation, development, and deployment of those initiatives
  • Establish processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly, particularly and most importantly, in the areas of software development, office networks and computers, and telecommunications
  • Collaborate with the appropriate departments to assess and recommend technologies that support organizational needs
  • Develop and execute an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers
  • Develop and execute an enterprise-wide disaster recovery and business continuity plan
  • Communicate the company’s technology strategy to investors, management, staff, partners, and stakeholders
  • Assess the cost/benefit of implementing technology initiatives and monitor the technology budget to ensure consistency with strategic objectives

Operational Management:

  • Define and communicate company standards for acquiring or developing systems, equipment, or software
  • Ensure that technology standards and best practices are maintained across the organization
  • Share knowledge, mentor, and educate the organization’s investors, management, staff, partners, and stakeholders with regard to the company’s technological vision, opportunities, and challenges
  • Ensure company technical problems are resolved in a timely and cost-effective manner
  • Develop, track, and control the development and deployment of the annual operating and capital budgets for purchasing, staffing, and operations
  • Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements)
  • Ensure the company’s internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility
  • Promote achievement of the company’s business goals within a context of community collaboration by developing policies for sharing software code, technological innovation, business processes, and other intellectual property
  • Assess the future of technology business systems and its applicability to all DentalPlans.com activities
  • Effectively translate the IT vision into broad goals and objectives to successfully implement; create accountability / goals for the IT department and manage performance vs. goals; assess the department’s overall effectiveness as well as individual employee performance
  • Coordinate and manage relationships with vendors and consultants to ensure that the organization stays in the forefront of technical advances

Position Requirements: 

  • Bachelor’s degree in the field of computer science, information technology, or related field. Masters degree is preferred
  • Minimum 10-15 years of progressive leadership experience in technology management with the most recent experience at the strategic level
  • Experience leading a multi-faceted IT operation, including the strategic IT oversight of major business systems, technology infrastructure, project management, applications systems & programming, business continuity, and corporate systems
  • Proven experience leading E-Commerce projects, cloud computing using Microsoft Azure, .Net development, jQuery, Bootstrap, SQL Server and SSRS is desirable.
  • Familiarity with information security vulnerabilities and risk management, as well as, consumer privacy and payments industry compliance requirements
  • Ability to prioritize workload and work within a team environment to ensure that the Company’s information service’ needs are met in a timely and secure manner
  • Demonstrated knowledge of current and emerging technologies and tools in systems architecture, business applications and development, publishing systems, and corporate IT systems
  • Proven track record of accomplishments in enterprise systems combined with relevant, hands-on experience in technology applications development
  • Ability to develop short and long term goals to meet the needs of the business as well as, monitor project schedules and timelines to identify and meet critical milestones
  • Ability to understand technical subjects including emerging technologies and relevance to the marketplace
  • Ability to lead and motivate teams to produce quality materials within tight time frames while simultaneously managing several projects

APPLY HERE

Director of Data Science and Engineering Wanted in Miami!

BankUnited, N.A. is a national bank and wholly-owned subsidiary of BankUnited, Inc. (NYSE: BKU) and is headquartered in Miami Lakes, Florida. As of June 30, 2019, BankUnited N.A. has $33.1 billion in total assets. One of the largest independent depository institutions headquartered in Florida by assets, BankUnited provides a wide range of commercial and consumer banking services.

Reporting to the Director of Enterprise Analytics, the Director of Data Science and Engineering is part of BankUnited’s newly formed Analytics Center of Excellence (CoE). This dynamic team of talented professionals is tasked with the development of a comprehensive advanced analytics infrastructure for the purpose of delivering high value analytic solutions and/or tools to enable data-driven strategic decision-making. The successful candidate will assume tactical leadership of a team of data scientists and engineers. The team operates in an Agile-based fast paced environment. Every team member is expected to be highly analytical, collaborative, creative and have strong communication skills. The successful candidate will have experience managing complex multidisciplinary projects integrating various aspects of cloud and data technology with analytics.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

Leadership:

  • Tactical hands on leadership of a team of data scientists and data engineers.
  • Coaches other team members, shares knowledge and leads occasional enterprise wide educational efforts.

Modeling / Analytics:

  • Mines data sets and leverages advanced analytics / predictive modeling techniques to develop models or otherwise gain insights.
  • Develops test plans, ensures results accuracy from both a methodology and statistical standpoint.
  • Helps visualize results in an informative, business friendly way to assist in strategic decision-making.

Partnership:

  • Works collaboratively with team members and stakeholders from various parts of the organization (primarily IT) to advance the development of the analytics platform as well as to improve the existing data infrastructure needed to support the above initiatives.

QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree in a STEM field, Advanced degree preferred.
  • 6+ years relevant experience, preferred
  • Advanced knowledge and expertise in predictive modeling, toolsets and machine learning.
  • Demonstrated track record of successfully managing large scale multidisciplinary projects.
  • Proficiency in programming languages, particularly R, Python and SQL.
  • Experience with visualization tools such as Tableau.
  • Solid knowledge of current technology data architecture, particularly data lakes and cloud environments.
  • Ability to understand the business context and value derived from the various business cases undertaken.
  • Strong interpersonal skills to manage relationships across different divisions within the entire company.
  • Strong communication skills (both verbal and written) with the ability to articulate complex concepts into a format digestible by a diverse audience.
  • Ability to work under pressure, meet deadlines, manage competing initiatives and adapt to an ever changing work pace with a focus on accuracy and attention to detail.

DESIRED QUALIFICATIONS AND SKILLS:

  • Direct experience working on the Amazon Web Services (AWS) analytics platform.
  • Experience in financial services.
  • Prior experience managing direct reports.
  • Prior experience working in an Agile framework.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Agile / Scrum Master preferred
  • Amazon Web Services (AWS) Professional certification preferred.

COMMUNICATION/LANGUAGE SKILLS: Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, & other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs. An understanding of higher mathematical concepts may be required for specific departments.

REASONING AND ANALYSIS ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.

INTERPERSONAL SKILLS:

  • Strong experience supporting and working with cross-functional teams in a dynamic business environment.
  • Required to be highly creative and collaborative. An ideal candidate would be expected to collaborate with both the business and IT teams to define the business problem, refine the requirements, and design and develop data deliverables accordingly. The successful candidate will also be required to have regular discussions with data consumers on optimally refining the data pipelines developed in non-production environments and deploying them in production.
  • Required to have the accessibility and ability to interface with, and gain the respect of, stakeholders at all levels and roles within the company.
  • Is a confident, energetic self-starter, with strong interpersonal skills.
  • Has good judgment, a sense of urgency and has demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.

APPLY HERE

IT DELIVERY MANAGER Wanted in Miami!

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service.  

POSITION SUMMARY:

  • As a Mgr- IT Delivery Transformation, you provide guidance, mentoring, and coaching to Delivery Leads, ScrumMasters, Product Owners, Managers, Coaches, Executives, and other Agile transformation stakeholders.
  • You’ll bring to bear your experience advising organizations, leading by example and challenging the status quo to promote an environment and culture of continuous improvement, experimentation, and innovation.
  • Your excellent listening, facilitation and conflict-resolution skills will help organizations achieve their targeted business benefits and outcomes.
  • At Royal Caribbean you will find a community of like-minded individuals with a passion for Agile, Lean, XP, Kanban and any approach that brings out the best in individuals and teams.

Delivery Leads are:

  • conscientious DRIVERS
  • patient and experienced COACHES
  • effective FACILITATORS
  • diligent PROBLEM SOLVERS
  • clear COMMUNICATORS
  • know the DETAILS
  • compassionate PEOPLE LEADERS
  • In addition to the above, the leader may be responsible for a team of scrum masters, supporting the Sr. Delivery Lead with the execution of the IT Transformation Strategy, and ensuring teams are prepared for all Program Increment (PI) events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Act as a trusted advisor to organizations when guiding them through their Lean/Agile transformation, including the use of scaling frameworks and able to help organizations identify their value stream(s). 
  • Work with senior leaders to define strategies and road-maps for transitioning to Lean/Agile practices.
  • Manage a team of Scrum Masters
  • Define supporting structure around communicating progress across all work-streams.
  • Own the intelligent setup, maintenance, advancement and administration of all Agile tool-sets.
  • Support Sr. Delivery Lead with execution of Enterprise wide Agile Transformation
  • Support the development of training and the administration across enterprise
  • Ensure assigned Scrum and Waterfall teams are prepared for PI planning events
  • Lead the coaching activities across one-to-many functional areas.
  • Lead workshops & training sessions to educate individuals on Agile values, principles, and practices.
  • Mentor and pair with change agents within client organizations on becoming true Lean/Agile champions and creating a sustaining Agile capabilities.
  • Provide feedback and ideas to leadership on opportunities for improving our organization.

Job Requirements:

  • Agile: You are familiar with SAFe (Scaled Agile Framework) and have no less than three years of practical Agile experience, and have actively held certifications such as Certified ScrumMaster®, Certified Scrum Professional®, or SAFe Agilist for three or more years. During this time you have demonstrated strong knowledge and passion for Agile within an organization that leverages the Scaled Agile Framework®.
  • Educated:  While your field of study may not be directly relevant, the fact that you have a Bachelor’s degree (or combination of relevant education and experience) shows your commitment to self-improvement and lifelong learning.
  • A Coach: With more than three years of Agile coaching experience under your belt, you use a varied coaching approach to cultivate the capabilities, skills and knowledge of all Agile team members, team/program stakeholders, and senior leaders, including:
  • Helping Agile teams achieve predictability an high performance when they must align to manage cross-team dependencies.
  • Supporting Product Owners, Product Managers, and Business Stakeholders embrace Agile planning and requirements approaches that are focused on the incremental delivery of value to customers.
  • Advising on the development of initiating and executing Agile transformation.
  • Shaping Agile transformation strategies to achieve Agile at scape within large organizations.
  • Engaging transformation stakeholders such as HR, Finance, and Marketing to embrace new ways of working.
  • A Leader: Your understanding and appreciation of servant leadership means you display behaviors that come with the key mindset shifts associated with being Agile. You demonstrate the ability to:
  • Build a sense of community among all coaches assigned to an engagement.
  • Sense the needs of the team and support them with the tools and resources needed to be effective as well as engaged and confident team members.

Preferred Qualifications:

  • You are a genius at pragmatic problem-solving, resolving interpersonal conflicts, and overall helping groups of people communicate effectively.
  • Once you have a clear understanding of the objective, your proactive and empowering nature make others want to follow your lead.
  • You know when to step in and lead as needed, but are also comfortable stepping back and letting the team determine the best course of action.
  • Experience with the Scaled Agile Framework® (SAFe®) and/or any other popular Agile practices and frameworks (e.g. Lean, Kanban, eXtreme Programming).
  • Technical accumen and understanding of Agile technical practices and how they operate within an Agile organization (CI, CD, XP, TDD, etc.).
  • High energy and can inspire change at all levels

WORK ENVIRONMENT:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
  • The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. 

APPLY HERE

Director, Information Technology (Endpoint Security) Wanted in Miami!

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes’s Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The department of Information Technology is actively seeking a Director, Information Technology (EndPoint Security). The Director, Information Technology (EndPoint Security) oversees all aspects of computer technical support services and help desk operations and coordinates activities for University-wide IT projects. The incumbent in this position directs internal teams in the execution of initiatives as they relate to computers, application support and services, and strategic IT initiatives. This position exercises considerable judgment by making decisions in unprecedented situations. 

CORE JOB FUNCTIONS

  • Understand how each type of electronic network endpoint and related applications support UHealth business operations.
  • Build and Manage an internal or outsourced Security Operation Center
  • Formulate, implement and maintain an endpoint security management plan that includes
    • Vulnerability management
    • Antivirus protection
    • Data loss prevention
    • Endpoint Detection and Response (EDR)
    • Policy compliance (e.g. encrypted storage, activity timeout,…)
    • Medical devices
    • Disaster recovery and business continuity
  • Works in conjunction with Biomedical Engineering to insure that connected medical devices are implemented and maintained in a way the ensures device security and integrity.
  • Work with other cyber security and information technology personnel to insure the integrity of all network connected endpoints.
  • Review and approve standard endpoint configurations. Review and approve exceptions as required. (e.g. operational environment requires that a non-standard endpoint be connected to the network)
  • Create and maintain documented internal policies and procedures on the management of endpoint security.
  • Create and maintain endpoint behavior profiles used to detect aberrant behavior. This should include expected installed software and active processes and services.
  • Build and maintain a cybersecurity incident response plan and lead the cybersecurity incident response team.
  • Insure that endpoint vulnerabilities are identified and remediated or mitigated.
  • Help application and business owners create and maintain endpoint security related policies and procedures.
  • Actively monitor and research cyber threats with a direct or indirect impact UHealth business operations, or technology infrastructure
  • Monitor endpoint security trends and emerging security threats and suggest changes to policy, procedures, and tools.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

  • Bachelor’s Degree in relevant field required 
  • Minimum 7 years of relevant experience

Knowledge, Skills and Attitudes:

  • Knowledge of business and management principles.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals, and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.
  • Excellent verbal and written communications skills.
  • Windows, Apple, Citrix security/system administrator certification preferred
  • (ISC)2 certification of some type preferred
  • In depth understanding of how endpoints are administrated and tools used in remote workstation administration
  • Knowledge of Endpoint Security and vulnerability Management programs and concepts
  • Knowledge of security principles and best practices
  • Knowledge of tools and techniques used by hackers to gain unauthorized access to endpoints 
  • Skilled in mixed operating system environments
  • Knowledge of Citrix environments and best practices in virtual desktop management
  • Familiar with embedded system medical devices such as Diagnostic Imaging Workstations, Clinical Laboratory Instruments, physiometric monitors, etc
  • Knowledge of networking concepts and common practices. 
  • A solid understanding of Endpoint Security technologies with actual experience in Malicious Code remediation

Any appropriate combination of relevant education, experience and/or certifications may be considered.

APPLY HERE

IT Client Support Analyst I (Help Desk) Wanted in Miramar!

Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation’s leading healthcare systems, recognized for use of advanced technology and clinical informatics.

Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.

Summary:

  • Provides first level support to customers regarding basic application, hardware and service/network requests.
  • Determines nature and scope of the customer’s issue, and the appropriate response.
  • Documents, diagnoses, resolves and closes customer issues according to service level guidelines.
  • Promptly escalates issues to higher level technical support or management when necessary.
  • Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.

Competencies and Skills:

  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct. 
  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
  • IT CUSTOMER SUPPORT: Responds timely to end user requests for technical assistance. 
  • EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation. 
  • PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems. 
  • TEAM WORK: Contributes to fullest potential to achieve team goals. 

 

Education:

  • High School Diploma or Equivalent
  • Education specialization: Information Technology

Other Information:

  • Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
  • Required Work Experience: 1 year experience.

APPLY HERE

Executive Assistant: Administration Wanted in Hollywood!

Joe DiMaggio himself helped celebrate the opening of the first Joe DiMaggio Children’s Hospital back in 1992. Today, the freestanding Joe DiMaggio Children’s Hospital is one of the region’s leading pediatric hospitals, offering a comprehensive scope of healthcare services and programs in a child-friendly atmosphere. A full-service, 226-bed hospital, we treat minor illnesses, trauma-related accidents and some of the most complex medical conditions.

Today, in its 25th year, the hospital now has the unique distinction of being the first – and only – pediatric hospital in the world to be designated as person-centered organization by Planetree. We are one of only four children’s hospitals in Florida that performs pediatric heart transplants, and one of just a handful worldwide offering extra-corporeal membrane oxygenation (ECMO).

Summary:

  • Provides administrative support for executive level leaders.
  • Receives and screens visitors and telephone calls. Uses independent judgment to determine priority and sensitivity of inquiries and responses.
  • Prepares and/or supervises the preparation of correspondence, forms, reports and other written communications as required.
  • Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements. Maintains assigned calendar(s).
  • Originates, prepares, processes and edits personnel, financial or operational reports and documents.
  • Manages special projects as determined by the need of the executive.

Competencies and Skills:

  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct. 
  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
  • DESKTOP SOFTWARE: Uses desktop software programs to improve productivity and complete assigned tasks in an accurate and timely manner. 
  • EXECUTIVE SUPPORT: Provides administrative and secretarial support for CEO/President and/or members of the executive team. 
  • WORKLOAD MANAGEMENT: Manages completion of work assignments based on priority and due dates. 
  • ACCURACY: Completes work assignments within established quality and/or quantity standards. 
  • DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups. 
  • ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency. 

 

Education:

  • High School Diploma or Equivalent

Other information:

  • Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • Required Work Experience: 3 years experience as an Administrative Assistant with progressive responsibility.

APPLY HERE

Senior Network Analyst Wanted in Miramar!

Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation’s leading healthcare systems, recognized for use of advanced technology and clinical informatics.

Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.

 

Detailed Responsibilities:

  • Provides technical support to vendors, end-users and other IT support groups. Serves as a project lead and trainer for staff
  • Installs and configures server systems, operating systems, networks, telephony and troubleshoots applications.
  • Designs, monitors and controls systems in a client/server environment in accordance with established routines.
  • Authors policies and standards surrounding network analysis.
  • Performs security audits.

Competencies and Skills:

  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct. 
  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
  • IT APPLICATIONS: Implements and administers applications for IT systems.
  • SYSTEMS ADMINISTRATION: Performs systems administration functions for designated information systems/technologies. 
  • INFORMATION TECHNOLOGY SECURITY: Ensures the security of the organization’s information systems by establishing and/or enforcing policies and processes to identify and remedy security risks/breaches.
  • VOICE/DATA/VIDEO TECHNOLOGIES: Installs/manages voice/data/video technology systems across the organization. 
  • ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions. 
  • PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
  • PROJECT MANAGEMENT: Leads project teams and implements project plans in accordance with established goals and measures.

Education:

  • High School Diploma or Equivalent
  • Education specialization Information Technology

Other Information:

  • Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action. May required specialized knowledge in a business line.
  • Required Work Experience: Server Administration experience and 5 years Networking experience.

APPLY HERE

Director, Global Digital & Servicing Strategy

American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. TLS is a critical component of the value proposition of the American Express premium card products, focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium CMs.

The role of Director TLS Global Digital and Servicing Strategy is a new and exciting role.  This Director will be a critical part of the TLS Global Servicing team and will lead and manage TLS into the next generation of digital and TLS servicing.  This Director will work closely with the TLS Regional Servicing Teams, regional markets, Amex digital product teams, and external partners to create the future of servicing.

This leader will be responsible for defining our Global Digital and servicing model, leading a team to deliver against the strategic vision and key metrics. This is a strategic role that requires a highly analytical and creative thinker with proven experience in leading large strategic projects that result in transformation. The Director will lead and develop implementation strategies across a number of partners and locations to deliver against our commitment to our Customers. We are seeking an exceptional leader who can operate in white space, leveraging data to rapidly evaluate and implement change where needed while partnering across varying business partners to influence change and drive results.

Primary Responsibilities Include:

  • Effectively lead, inspire and develop a team of 3 direct reports, with an indirect line into ~200 front line travel consultants
  • Develop and implement the Global TLS digital servicing strategy.  Including how we improve our current digital servicing experience  (web and mobile) while integrating new digital servicing products such as mobile messaging into the TLS servicing infrastructure.
  • Transform the global servicing channels including email and chat as well as development of new channels
  • Partner with numerous digital product teams to improve the digital travel experience based on CM feedback
  • Deliver on strategic projects that drive transformation
  • Drive increased card member engagement through digital channels and enhanced servicing strategies
  • Define and globalize the next generation of the TLS servicing strategy and execute the strategy by  working with regional teams
  • Deliver the operations metrics, financial performance and customer satisfactions across all servicing strategies.

Required Skills/Qualifications:

  • 5+ years of leadership experience with the ability to motivate and inspire
  • Provide strong people leadership and build a culture of high performance and development
  • Knowledge and experience in a global remit
  • Digital transformation experience with a proven ability in creating an Omni-channel servicing journey
  • Proven ability to work on large strategic projects that drive transformation
  • Proven analytics with the ability to derive insights and create go forward plans through data
  • Innovative thinker and creative problem solver with a passion for challenging the status quo
  • Setting broad, motivating, linked servicing/customer strategies
  • Clear and articulate communicator with the ability to influence leadership and key stakeholders
  • Strong financial knowledge including experience with P & L/budget responsibilities
  • Must be a change agent, constantly developing winning strategies
  • Ability to build relationships across multiple LOBs and stakeholders
  • Should enjoy working in a fast paced, dynamic environment, both independently and as a part of a team.
  • Ability to travel 30+%

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

APPLY HERE